Terms and Conditions
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Terms and Conditions

Please read the following terms and conditions. The usage of and purchases from this website is subject to the following terms and conditions.

 

This website, www.uvellehairextensions.com, is owned by IDENTITY Products LLC, P.O. Box 365, New York, NY 10159. You may contact us at sales@uvellehairextensions.com.

 

Throughout the following terms and conditions, the term "www.uvellehairextensions.com" or "us" or "we" or "the company" or "the website" refers to the owner of this website and the term "you" or "your" or "customer" or "client" refers to the user or viewer of this website.

 

Your purchase from or usage of www.uvellehairextensions.com implies that you have read and accepted these terms and conditions. 

 

Please read the table of contents and expanded content before you browse or purchase from www.uvellehairextensions.com.

 

Payment Terms

We accept Visa, MasterCard, & Discover for Domestic and International Orders.

We accept PayPal payments for domestic U.S. orders only with a confirmed address. If your address is not confirmed by PayPal your order will not be accepted. 

Payment for our products must be made in full at the time of order placement before your order can be processed and shipped. We do not accept incomplete or partial payments. Your credit card billing address must match the billing address connected to the credit card used for purchase.   

Payments made directly through www.uvellehairextensions will appear as "IDENTITY Products llc" on your bank or credit card statement. 

Payments made through PayPal will appear as "UVELLE" on your paypal receipt/statement.

For larger orders we will accept Bank Wire Transfer. Please contact us for details. 

 

Order Verification  

IDENTITY Products LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders placed by credit card are subject to address verification by our credit and fraud avoidance measures, and this may delay the processing of your order. This is all done to protect you. We cannot be held responsible if your order is delayed for any of these or other reasons. We will be glad to answer any questions you might have about your order. Please feel free to email us at sales@uvellehairextensions.com or call us at 646.448.8691.

When an order must be shipped to an address different from the billing address or when an international credit card is used, we require your authorization through our credit card authorization form. We will email you from sales@uvellehairextensions.com or call you on the phone number provided in your order  if we need the completed and signed credit card authorization form form from you before further processing your order and shipping your items. Please be sure our email address is not on your junk mail list to avoid any delays. 

 

International Orders

For International Orders there might be a charge of customs duty or brokerage fee imposed by your government or other entity in your country on packages received from the United States. In this case, the customer will be responsible for all custom and brokerage fees, duties, and taxes that are imposed when these goods are imported into your country.  These charges do not originate from our company. Since these fees will vary from country to country, we do not know what your fees will be and advise you to contact your local government customs agent to determine the rate for the products you would like to purchase.

 

Product Availability

If a product is found to be out of stock after order placement you will be notified immediately by email and given the opportunity to request another product(s) in place of the original order or request a refund of payment with the cancellation of the order. This is the only instance in which we provide refunds.

 

Shipping

We ship orders domestically and are able to ship orders internationally.  All orders are accompanied by a tracking number which will be emailed to you once the order has been shipped.  We require an adult signature for all shipments.

Once your order is placed you will receive a confirmation email with your order number. Our in-stock products require up to 3 business days to process before shipment for domestic orders and 5 business days to process before shipment for international orders.  Uvelle Hair in-stock products include The Startlet Collection, The Touchable Collection, Studio Clip-Ins from The Backstage Collection, & Uvelle Hair Samples.

Therefore if you live in the United States and purchase an in-stock product from us on Monday and request overnight shipping, your order will go out that week on Thursday at the latest and should arrive on Friday if there are no shipping delays. 

For Domestic Orders Only, in-stock products will be shipped the next business day if the billing and shipping address are the same as the credit card used for purchase. The billing address MUST match that of the credit card used for purchase if the shipping address is different. We will do our best to ship your order the next business day as long as the order information entered passes our fraud monitors. If the order does not pass our fraud monitors, we may require you to complete and sign our credit card authorization form prior to shipping. If so, you will receive an email from sales@uvellehairextensions.com requesting the completed and signed form. For international credit cards, the completed and signed credit card authorization form will  always be required prior to shipment. These extra measures are taken to  protect you, our customer, from fraudulent purchases made without your consent.

Please allow up to 25 business days to complete orders for Uvelle Custom Creations Collection. Once your order has been completed, your purchase will be mailed according to your selected shipping method. 

Please allow 8 weeks to complete Uvelle's Custom Russian Remy Lace Front Wig from our Box Office Collection prior to shipment. Faster completion of your Uvelle Custom Russian Remy Lace Front Wig in 4 weeks is available by selecting Priority Service on the product page. Upon completion, your Uvelle Custom Russian Remy Lace Front Wig will be mailed according to your selected shipping method. 

Please plan ahead if your order is time sensitive as we are neither responsible for shipping delays by our carrier, FedEx  nor domestic or international holidays that may delay delivery.

Orders are shipped and delivered weekdays only, Monday through Friday, both domestically and internationally. We do not ship orders on holidays or weekends. FedEx Ground may deliver domestically on Saturday, but this cannot be guaranteed for all U.S. Locations.


Incorrect Shipping Address / Failed Deliveries / Refused Shipments

Please be certain to provide the company with the correct shipping address as the company can only mail products to the address provided by the customer. We are not responsible for shipping products to incorrect shipping addresses.

We will use FedEx to ship your products. We only ship to billing addresses.  If an incorrect address is provided by the customer, there may be fees charged by the carrier company to correct the address. If so, the client must provide payment for the address correction fee before the address modification is completed with the carrier.

Failed Deliveries, Refused Shipments, or deliveries rerouted to the company will become the property of the company. It is the customer's responsibility to accept the delivered products.

Lost Shipments


All packages are insured and tracking numbers are provided from our shipping carrier  (FedEx). In the case of a lost shipment, a complaint will be issued to the shipping carrier (FedEx) employed to mail the order.

 

Delayed Orders

Please place your order far in advance for your needs as sometimes there are interruptions in our order processing period due to foreign holidays and unforeseen circumstances out of our control, including but not limited to delays with the shipping company used to mail your order. We are not responsible for shipping delays caused by natural disasters, carrier delays, or foreign and domestic holidays. 

 

Return Policy

Due to the hygienic nature and specialized production of our products we cannot accept returns or exchanges on any of our products. This includes our 100% Virgin Remy Human Hair Extensions, 100% Virgin Steamed Remy Hair Extensions, Full Lace Front Wigs, accessories and beauty products. This policy is applicable to all products sold by IDENTITY Products LLC and on www.uvellehairextensions.com.  

 

We encourage our customers to order samples of our hair to view our quality. We offer free FedEx Home Delivery  for Domestic United States sample orders. 

 

Salons and Licensed Stylists based in the United States and Internationally who are interested in viewing our hair before ordering for their clients we invite you to consider our Salon Insider Program Membership. In addition to receiving salon/stylist pricing, upon acceptance we will send to you samples of our hair depending upon stock availability. Salons and Licensed Stylists in the New York City Area (Manhattan, Brooklyn, Queens, Long Island) may contact us via email or phone (646.448.8691) to schedule a viewing of our products.

 

Please note that unauthorized returns or exchanges will become property of the company.

 

All Sales are Final.

 

Wrong Order

We have quality control measures in place inclusive of photographing all orders before they are shipped and accurate record keeping of correspondences to ensure that all orders are fulfilled correctly. However, if for whatever reason an order has been received by you that is incorrect please contact us at sales@uvellehairextensions.com or 646.448.8691 and state your name, order number, and why the order is incorrect within 3 days of receipt of delivery.  

 

You will then be issued an RMA number via email to write on the cover of your shipping box. Please remember to clearly write your RMA number on your package, as returned items without this RMA  number will not be processed. 

 

Box Office Wigs- Exchange Policy

We offer a 1 time exchange policy on our custom Box Office Wigs. If you receive your wig and are unsatisfied please let us know within 3 days of receipt by email (sales@uvellehairextensions.com) or phone (646.448.8691) and we will exchange your wig for another wig of equal or greater value. Simply pay for return shipping of your exchanged wig, any price difference and the shipping of your new replacement wig. 

We do not offer monetary refunds for any of our products. 

 

Salon Insider Program Terms and Conditions:

The following terms and conditions applies to online, phone, and in-person orders from registered members of the Uvelle Hair Salon Insider Program.

  1. Accepted members to the Uvelle Hair Salon Insider Program understand that they are retailers of Uvelle Hair by IDENTITY Products LLC.
  2. All purchases made by Salon Insider members must be resold to the consumer market at retail pricing.
  3. Removal of labels and packaging for Uvelle Hair by IDENTITY Products LLC is prohibited.  Repackaging of Uvelle Hair by IDENTITY Products LLC with a different company label and package is also prohibited. Such action will result in immediate dismissal from Salon Insider Program.
  4. Pricing is for members only not to be shared or published with anyone or anywhere, inclusive of prices listed in our Salon Insider Program Catalog. This is sensitive proprietary information.
  5. Prices are subject to change at any time.
  6. IDENTITY Products LLC reserves the right to terminate membership at any time.
  7. All Purchases are subject to the Terms and Conditions listed on www.uvellehairextensions.com by IDENTITY Products LLC

 

 

Natural Hair Information

Because we sell natural human hair products, there are bound to be differences in color and texture for each package of hair extensions as no two donors of our hair products are genetically alike 100%.  Therefore, no two packs of human hair will be exactly alike in color and texture. However we do try to combine like colors and textures as close as possible for our clients.

Our Natural Indian hair extensions are available in natural colors from black to medium brown.  Our Natural Russian hair extensions are available in natural colors from natural black to light brown. In addition, no two packs of Indian Hair that are curly or  wavy in texture are 100% alike because the hair is natural human hair.

If a client orders Indian Hair curly or wavy textures we recommend that  the client wash and condition the hair and allow the hair to air dry naturally in order to display the natural wave or curly pattern of the hair at its best.  

Please be advised that the models pictured in our photos are used for illustrative purposes. Similar looks of all styles featured on our website can be achieved by your professional stylist!

 

Of course all of our natural or virgin hair extensions can be color processed to match a client's hair color by their stylists!

 

Incorrect Shipping Address

/Failed Deliveries / Refused Shipments

Please be certain to provide the company with the correct shipping address as the company can only mail products to the address provided by the customer. We are not responsible for shipping products to incorrect shipping addresses.

We will use either FedEx (USPS for samples) to ship your products. We only ship to billing addresses.  If an incorrect address is provided by the customer, there may be fees charged by the carrier company to correct the address. If so, the client must provide payment for the address correction fee before the address modification is completed with the carrier.

Failed Deliveries, Refused Shipments, or deliveries rerouted to the company will become the property of the company. It is the customers responsibility to accept the delivered products. No monetary refund will be given in these cases.

 

Lost Shipments:

All packages are insured and tracking numbers are provided from our shipping carriers (UPS or FedEx). In the case of a lost shipment, a complaint will be issued to the shipping carrier (UPS or FedEx) employed to mail the order. 

 

Cancellation Fees

We cannot cancel orders once payment has been submitted. Please be confident in your purchase.

 

Credit Card Fraud:

 Credit Card Fraud will not be tolerated and  will be pursued and prosecuted to the full extent of the law. 

 

Copyright Protection

All Photos are Copyright Protected.  Duplication of any photo on this site without written permission by IDENTITY Products LLC will not be tolerated and prosecuted to the full extent of the law. 

Please be advised that the models pictured in our photos are used for illustrative purposes. Models are in no way endorsing our products. Similar looks of all styles featured on our website can be achieved by your professional stylist.

 

Changes to Terms and Conditions

The company reserves the right to change these terms and conditions and prices as it sees fit without notification.  It is the customers’ responsibility to read and understand the terms and conditions before placing an order and to check for changes.

 

 

 

 

 

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